Relax While We Work

Time to change management companies?
We've got plenty of bookings are inquires coming in daily. We are looking for 6 new homes to add to our short term rental program. Your home must be very special and you must be willing to keep it in tip top condition. Our program is a very personalised service your home will be advertised indiviually & exclusively. We don't do many generic bookings or work with huge tour operators. 95% of our bookings are direct to the public. If you've had a couple of other managers and not been happy, allow our 17 years of experience to work for you. We'll provide good bookings and excellent home care.

Business Hours & Location
When you're one of our owners, you'll be able to access your account information on-line 24/7. You can down load reports & statements, make owner bookings and all at no extra charge to you. owners click here; rch.managebuilding.com

Our admin office is available Monday thro Friday 9am-5pm by appointment either at your home or at our office. Saturdays are our busiest days for arrivals and departures so, we reserve them exclusively for inspecting, checking homes etc. We are available for routine inquires during regular business hours and we provide an emergency service 24/7.

We return all calls and emails promptly even if it is just to say we’re looking into the matter. Some things require extensive investigations and once we’ve completed our investigation we will be in a position to tell you what has gone on and what if anything needs to be done to correct the situation.

Reservations

These are allocated in rotation when guest book a typical home. When guests book a specific home then we book the specific home for the guest. Some homes are more popular than others. We can evaluate your home and see what, if anything needs to be done to maximize your rental potential as inexpensively as possible.

We have direct reservations and tour operator reservations and they all pay different amounts depending on time of year and length of stay. We disclose on all rentals, amounts collected length of stay and booking source.

Guest Services

We can help arrange tours, trips cruises & attraction tickets etc. Provide discount coupons for restaurants, golf and shopping etc. Family emergencies happen from time to time,we will wherever possible assist the guests with making the appropriate arrangement as and when needed.


Accounts & Statements

We email these to you monthly. We keep in the office any invoices that we have paid for your home. We can scan in bills and email them if you want to see them ASAP for queries etc. We don’t pay regular utility bills. We find it far easy for all of us if we help you set up direct bill pay on line from your bank, and you can track your own utility bills and query payments directly with the source when applicable.


Housekeeping

Whenever possible, we keep the same housekeeper cleaning the same home. This way the housekeeper gets to know your home and takes pride in knowing that your house keeping standards will be in their hands. We find the fairest way to check is to inspect on a random basis. We are well known for our high standards of cleanliness.

Maintenance

Preventative maintenance is a must and we perform these checks 4 times a year. All routine maintenance is performed on an as needed basis. For example we will not call you to tell you your toilet needs a new flapper value or it is running. It’s a common fault here in Florida, so if we were to call you about everything we’d never be off the phone. Instead, we do what we do best manage the home properly and consult with you on important or expensive issues. Whenever possible we will drop you a quick email to let you know what needs to be done and that’s it’s been scheduled.

Initial Rental Evaluation

When you join us we’ll conduct a through check of the home and inspection it in great detail. If you’re here at the time, that’s works great! We can show you what we see. We look at your home through the eyes of a guest and with a view of preventative maintenance. If you’re not here we’ll take photos and email them to you along with your report.

If the home is not up to our typical guests requirements. It will need to be brought up to standard etc. A full explanation and costs involved will be provided to you for your consideration before we go ahead and schedule any repairs/replacements.


Do You Want An MC That Never Makes Mistakes

No matter how hard we try, we will always make mistakes. When mistakes happen (and they do), we'll own them and appologise take full responsibilty for the error and make the necessary corrections! If your ideal management company does what they say they will do, and doesn't make you promises they can't keep, you've found what you've been looking for.

When You Need To Speak To Someone About Your Home
Would you prefer your MC to be a large company with lots of employees running around or, would you prefer to speak to someone who knows you & your home personally. If you're looking for sensible management and you have realistic expectaions you've found the right place!
email:annemarie@greatescapevillas.com or call us


Questions We think You Should Ask When Interviewing A New MC

Interviewing Management Companies

Here are samples of questions you may want to ask when interviewing a potential new management company. Once you have their management pack and information, take your time to go through the information they’ve sent you and see if these questions are answered.

Unanswered questions should be asked during a phone or an in person interview. That way you’ll get a better feeling of how they respond to your questions! If you send them these questions without reviewing the information they have already sent you. They may not be too impressed about having you as a homeowner, if most of the answers are readily accessed in the information pack they’ve sent!

Here’s a big clue for you if you feel that you have to hire another company to make sure your management company does right by you….you’re with the wrong company. There are tips we can share with you on how to ensure your MC is being on the level with you without hiring and paying a secondary company to watch over the first one. Here are some vital questions that you should know the answers to when hiring a MC

•Who owns this company corporate, partners or family owned and operated
•Who is person who is telling you about the company employee or owner?
•How long has the company or the owners been in the STR business
•What are the normal business hours
•Who is on call 24/7 in case of emergencies
•Is it a yearly management contract
•Does your MC contract automatically renew if not cancelled by a certain date?
•What is your cancellation policy on your management agreement?
•If I email you questions how soon will you reply?
•Will you get back to me to let me know my queries are in hand if you are waiting for further information?
•If I call you directly how soon will I get an answer to my questions?
•Have you ever been party to a lawsuit with a disgruntled homeowner?
•Do you have a list of all items billed for with this management agreement?
•Will you help me set up bill pay direct for my utilities?
•Do you send me any bills you’ve paid for me with my statement?
•Do you expect me to pay my own utility bills?
•How often do you send statements?
•What is the minimum amount of my funds you expect to hold in escrow?
•Who do I contact if I have any queries relating to my statement or accounts?
•What are you’re expectations of me regarding accounts?
•How often do you raise your fees?
•Who do I contact if I have any queries relating to bookings?
•How are bookings allocated?
•How do guests check in and or register?
•How do guests obtain the keys to our home?
•Do you work with Tour Operators?
•What are your booking cancellation policies and fees?
•Do you take direct reservations?
•Do you set a rate you will pay me for bookings?
•Do you take a commission from bookings?
•Do you pay all rental taxes on your bookings?
•Will you pay rental taxes on my behalf on my owner bookings?
•Are all your reservations for typical homes?
•What are you’re expectations of me regarding bookings?
•How do you feel about owner bookings?
•How do I make an owner booking?
•Will you be happy managing my home if I do all the bookings?
•If you do all the bookings in the home how many can I expect?
•If a guest calls with a problem how soon will someone go to check it out?
•Do you take a security deposit from guests?
•Will my home have the same housekeeper every time it is cleaned?
•How do you find out if something is missing or damaged after guests leave?
•How do you go about getting repairs or replacements money from the guest?
•Do you do background checks on the people that will be working in my home?
•Do you have set hourly and call out rate maintenance fees?
•What am I likely to be charged for a routine call out?
•What am I likely to be charged for an out of hours call out?
•Will you have a designated home inspector for my home?
•How often would my inventory be checked?
•How often would my home checked for maintenance issues?
•What is included in your regular cleaning of my home?
•What is included in your spring cleaning of my home?
•Will you show me a couple homes in my area that you currently manage?
•What is your company procedure for hurricanes and tornadoes?
•Do you like each home to be different and equipped with lots of extras?
•Do you prefer the homes all to be the same with a standard furniture pack?
•What type of long distance call blocks and services do you offer?
•Do you offer attraction tickets?
•Do you offer full guest services?
•Do you offer any other services that the guests might want?